WHEN WILL I RECEIVE MY PACKAGE?
Your package will typically ship within 24-48 hours (except on weekends) after your order is placed. As soon as it ships, you will receive a shipping confirmation via email – once shipped, your order should arrive within 4-6 business days if you live within the continental United States and within 8-10 business days for most international and non-contiguous US orders. During holidays or in the period following limited launches/restocks these times may be extended. We do not take responsibility for any delays caused by events that are outside of our control, including customs processing delays, airline/ground transportation strikes, delays caused by the Covid-19 pandemic or any force majeure. We are unable to ship to P.O. boxes.
WHAT IF I DO NOT RECEIVE AN ORDER CONFIRMATION?
Sometimes emails from vendors can get directed to a spam/junk folder, so please check if the order confirmation email has been caught there. If you are unable to locate the email, please contact firstname.lastname@example.org, so we can confirm that the order has indeed been placed.
WHAT IS YOUR POLICY REG. REFUNDS/RETURNS?
We do not offer refunds/exchanges, and we reserve the right to refuse any returns at any time. All sales are final and orders cannot be cancelled or modified once placed. Prior to placing your order, please confirm that all your information, including your shipping address, name, phone number, credit card information is correct. If you discover after placing an order that your name, address or contact information is incorrect, please notify us immediately at email@example.com – and please remember to include your order number and correct information in the email, so we can try to update your order. If your order has already been processed, however, we will be unable to change your shipping address.
I GET A “SHIPPING NOT AVAILABLE FOR THE SELECTED ADDRESS” ERROR WHEN CHECKING OUT?
As fragrances are considered Dangerous Goods because they contain alcohol, we are fulfilling all international orders from a special facility that has a Dangerous Goods certification. If you receive the “shipping is not available for the selected address” error when checking out, you need to remove the product that is in your basket and replace it with the one corresponding to your country. For buyers living in the United States (excluding U.S. Territories and military bases - see instructions in the section below), select the “Devil’s Advocate (United States)” version and for all international orders, select the “Devil’s Advocate (International)” version. If you are still having issues, please contact firstname.lastname@example.org.
I LIVE IN BRAZIL AND AM UNABLE TO CHECK OUT?
Brazil has very strict import regulations when it comes to cosmetics and fragrances, so we are currently unable to ship to Brazilian addresses. We are, however, working on a solution for all the amazing Brazilian fans. If you live in Brazil and are interested in buying the fragrance when it is available to ship to your country, please email your name and address to email@example.com - subject line should read "Brazil - Devil's Advocate".
I LIVE IN SPAIN OR RUSSIA AND AM UNABLE TO CHECK OUT?
Export of perfumes to these two countries is currently not possible.
WHAT ARE THE SHIPPING COSTS?
CONTIGUOUS US: $5 Flat Rate shipping for one bottle + Free Shipping with purchase of two bottles or more.
ALASKA & HAWAII: $10 Flat Rate shipping for one bottle, $15 for two bottles, $25 for 3 to 7 bottles, $40 for 8 to 11 bottles and $60 for 12 bottles or more.
U.S. TERRITORY or U.S. MILITARY BASE: We are currently unable to accept orders for these destinations via the web page - read more about it in the section below.
INTERNATIONAL: Shipping costs calculated at checkout - in order to ensure the fastest and most seamless transit directly to your address, duties and taxes will normally be calculated at checkout and included in the shipping fee.
I LIVE IN A U.S. TERRITORY OR ON A U.S. MILITARY BASE - WHY CAN'T I SELECT MY ADDRESS AT CHECKOUT?
Fragrances are considered Dangerous Goods, because they contain alcohol, and the USPS, and in turn the fulfillment companies we work with, do not offer shipping of these types of products to the following destinations: Puerto Rico, American Samoa, Micronesia, US Virgin Islands, Micronesia, Palau, Armed Forces America, Armed Forces Europe and Armed Forces Pacific. If you live in one of these locations and wish to buy the product, please email us at firstname.lastname@example.org (include your full name and address), as we will need to manually invoice you and ship to you via DHL. These pre-orders will be subject to available stock and additional shipping surcharges.
WHAT IF MY ORDER IS DAMAGED OR FAILS TO ARRIVE?
If your perfume bottle has been damaged during transport, or fails to arrive at all, please contact our support team at email@example.com. If you do not receive your package as indicated on the tracking information, which shows that it has been delivered, please contact us immediately. We will review all issues submitted to us within 10 days of delivery of your order – any request received outside of this time frame will not be eligible for review. It is very important that you include detailed photos of the damaged product in your email.
HOW CAN I CONTEST A REFUSAL TO ISSUE A REFUND OR REPLACEMENT?
I LIVE OUTSIDE THE US – WILL I HAVE TO PAY CUSTOMS AND TAXES?
Fragrances shipped to countries outside of the United States often are subject to duties, taxes, handling or other miscellaneous charges as imposed by the country of import. Such duties, taxes, handling or other miscellaneous fees are usually included in the cost of your order and will be calculated at the time of purchase. We may from time to time, however, offer a shipping option at checkout that is exclusive of duties and taxes – in that case you would be responsible for paying the duties and taxes when the product arrives in your country.
HOW CAN I STAY UP TO DATE ON RESTOCKS AND NEW PRODUCT LAUNCHES?
You can stay up to date by following our Instagram account @parfumdeazalea and by signing up to receive email updates – all you have to do is enter your email address in the sign-up form at the bottom of our Home Page.
HOW DO I UPDATE THE ADDRESS OR CONTACT NUMBER ON MY ACCOUNT?
If you have an account, select the menu button in the top left corner of the screen (three horizontal lines) and then "Log In" - using your email and password you can now access your account. If you are already logged in, select "Account" in the menu instead. You can now change your address by selecting "View Addresses" under Account Details. Select "Edit" under the address you wish to change and enter the updated information in the form that appears at the bottom of the page (you may have to scroll down a bit to see the form). Once you have entered all the correct information, click the "UPDATE ADDRESS" button below the form. That's it!
If you do not have an account, you have two options: (1) You can create an account by clicking the menu button in the top left corner of the web page and select "Create Account" - then follow the directions. Once the account is set up and verified, follow the steps in the paragraph above to update your address. (2) You can simply email the correct information to us at firstname.lastname@example.org. Remember to include your order number in the subject line (Example: Order #11103 - Address Change).
CAN I RESERVE A FRAGRANCE BY ADDING IT TO MY CART?
Your pre-order/order is not complete until you have completed the checkout process. Our stock is very limited, and the product may sell out before your purchase is complete - adding the product to the cart does not reserve it, and it may be sold out before you finish checking out.
WHAT IS THE BEST WAY TO CONTACT YOU?
For customer service and support inquiries only, please email us at email@example.com. Our incredible support team is available Monday-Friday between 9 AM and 6 PM PST. In most cases you should receive a response within 48 hours, however, during holidays, promotions, or in the period following launches/restocks our response time may be slightly longer. Please be patient and we will try to respond as quickly as we are able.